Return application
RETURN OF THE GOODS
1. The Customer has the right to order the Product ordered from the e-store
return within 14 days of receiving the Product.
2. In order to return the product, it is necessary to send it to the Customer
withdrawal application to the e-mail address info@sleepyestonia.ee.
Sample withdrawal application:
To:
Ortak OÜ
Rännaku pst 16-20 Tallinn Harjumaa 10917, Estonia
E-mail address: info@sleepyestonia.ee
I want to withdraw from the agreement on
the following Goods:
Returnable sales invoice number:
Date of sales invoice / Date of receipt of goods:
Buyer's name:
Buyer's address:
Buyer's e-mail address and contact telephone number:
Date of application:
Name of the sender of the application (if it's on paper the sender
signature should also be added):
3. Return of the Product shall be made in the same manner as the Product
Delivered to the customer. Using the return methods offered by the E-store, is
Returning the products to the Customer free of charge.
* Products received from Itella SmartPOST parcel machine Please return the parcel machine
using the same door code as when receiving the package.
* Products received from Omniva parcel machine Please return the parcel machine
using the return code sent via SMS. You will find the arrival of this parcel
notification.
* DPD
from the parcel machine
Please return the received Products via parcel machine using SMS
return code. You will find this package in the arrival notification.
* To receive the products received by DPD courier, please write to our e-mail
to the address info@sleepyestonia.ee or call +372 55668177 (Mon-Fri 8 am-5pm).
4. The Customer must return the Product to the Seller first
if possible, but not later than 14 days after the withdrawal
sending.
5. Returnable The product must be in its original packaging and
must not be used, damaged, soiled or otherwise traced.
6. The Seller shall bear the cost of the returned Product and
Postage paid by the Customer for the delivery of the Product will be returned to the Customer
to the current account within 14 days of the Product being returned to the Seller.
If you have any questions, please call +372 55668177 (Mon-Fri 8 am-5pm) or send an e-mail
to the address info@sleepyestonia.ee.